Terms of Service

By accessing this website you agree to the website-use provisions of these Terms of Service. By engaging Ready Made Digital for any service, you agree to be bound by these Terms of Service in full.

Our services are provided to business customers only and are not intended for consumers. By engaging us, you confirm that you are acting for purposes relating to your trade, business or profession.

A proposal, quote or order may be accepted by signature, by electronic acceptance (for example, clicking to accept on an online proposal), by written confirmation including email, or by paying any invoice or deposit relating to it. Each of these forms of acceptance is binding.

Ready Made Digital is the trading name of Ready Made Digital Ltd, a company registered in England and Wales under company number 15783622. Our registered office is at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

We provide digital marketing, website, automation and AI-enabled business growth services. We may also offer franchise-related products, support and opportunities through this website.

References to "we", "us" and "our" mean Ready Made Digital Ltd. References to "you", "your" and "the client" mean the business engaging our services.

You may use this website for lawful purposes only. You must not use this website in any way that may damage, disable, overburden or impair the website, interfere with another party's use of the website, or attempt to gain unauthorised access to any part of the website, server or connected systems.

All content on this website is provided for general information only and may be updated, amended or removed at any time without notice.

Unless otherwise stated, all content on this website, including text, branding, graphics, visuals, page layouts, service descriptions, documents and other materials, is owned by or licensed to Ready Made Digital and is protected by applicable intellectual property laws.

You may view and download content from this website for personal or internal business reference only. You must not copy, reproduce, republish, distribute, modify, sell or exploit any material from this website for commercial purposes without our prior written permission.

We make reasonable efforts to ensure that all information on our website is accurate and up to date. However, service descriptions, features, pricing, package contents and availability may change from time to time.

Any examples, case studies, illustrations or statements regarding likely outcomes are provided for general guidance only and do not amount to a guarantee of results.

6.1 Any quote, proposal or package outline we provide is based on the information available at the time and on the agreed scope of work. Unless stated otherwise, quotes and proposals are valid for 30 days from the date of issue.

6.2 Services will be provided in line with the package, proposal, onboarding documentation or other written agreement accepted by the client (each an "Order").

6.3 If the scope changes, or additional work is requested, we will confirm any change to pricing, timelines and deliverables in writing before carrying out the additional work.

6.4 Order of precedence. If there is any conflict, the following order applies:

1. the accepted Order;
2. any service-specific section of these Terms (for example, Section 11 for website services); then
3. the general provisions of these Terms.

An accepted Order therefore takes precedence over these Terms, but only for the specific point on which they conflict.

7.1 The client is responsible for providing accurate information, timely approvals, access credentials, content, branding assets and any third-party account access required for us to deliver the agreed services.

7.2 The client remains responsible for the legality, accuracy and ownership of any materials, claims, images, data or content supplied to us for use in campaigns, websites, automations or related deliverables.

7.3 Delays in approvals, access, feedback, content or technical setup may delay delivery, launch or optimisation of services.

7.4 Paused projects. If a project cannot progress for 30 days because of the client (including missing content, approvals, feedback, payment or access), we may:

1. put the project on hold;
2. invoice the proportion of the project fee that reflects work completed to date, less any sums already paid; and
3. reschedule the remaining work according to our availability when the client is ready to continue.

7.5 Closed projects. If a project remains on hold for 90 days, we may close it. Any sums paid, and any sums invoiced for work completed, remain payable and non-refundable. Restarting a closed project may be subject to a revised quote.

8.1 Unless the Order states otherwise, all fees are payable in advance. This includes setup fees, onboarding fees, recurring management fees and any other agreed service charges. Where the Order sets out staged or milestone payments, those payment terms apply.

8.2 All prices are stated in pounds sterling (GBP) unless expressly stated otherwise. All prices and fees exclude VAT, which will be added where applicable.

8.3 Invoices are payable within 7 days of issue unless the Order states otherwise.

8.4 The client is responsible for all bank, transfer and currency-conversion charges, so that we receive the full invoiced amount. Any shortfall caused by such charges will be added to the next invoice.

8.5 We may charge interest on overdue sums at 8% per annum above the Bank of England base rate, accruing daily from the due date until payment is received. We may also recover our reasonable costs of collecting overdue sums.

8.6 Failure to pay on time may result in delay, suspension or withdrawal of services, as set out in Section 16.

9.1 Where a service includes a recurring fee, it is payable monthly (or at the interval stated in the Order) in advance. It continues on a recurring basis until cancelled in accordance with this Section.

9.2 Recurring fees apply to ongoing management, support, optimisation, hosting, maintenance, automation oversight, reporting, content execution and any other continuing service components included in the relevant package.

9.3 Minimum terms. Where an Order specifies a minimum term (for example, an initial 12-month term for website hosting and care), recurring fees are payable for the whole minimum term. After the minimum term, the service continues monthly until cancelled.

9.4 Cancellation. Where no minimum term applies, or once it has ended, the client may cancel by giving 30 days' written notice. Fees already paid are non-refundable in accordance with Section 15.

9.5 We may review recurring fees annually. We will give at least 30 days' written notice of any increase.

The Growth Engine Service is a packaged service provided by Ready Made Digital. It includes the services, tools and deliverables set out within the package level selected by the client, together with any agreed onboarding or written scope documentation. The service is structured around the components described on the Growth Engine page, including marketing, conversion assets and Risponda-related systems where included within the selected level.

The exact services included will depend on the package chosen by the client. Package inclusions may include, depending on level selected, items such as website or landing page setup, marketing campaign setup and management, Risponda chat, SMS & WhatsApp and phone services, automation setup, lead handling, reporting, content support, SEO support and related growth services.

The Growth Engine Service does not include pay-per-click advertising spend, media spend, click charges or platform advertising costs.

This includes, without limitation, costs payable to third-party advertising platforms such as Google Ads, Meta or similar platforms.

All Growth Engine setup fees, onboarding fees and monthly management fees are payable in advance before commencement of work and before each ongoing service period.

Where paid advertising is included within the selected package, all PPC or platform ad spend must also be funded monthly in advance. Unless otherwise agreed in writing, a minimum advertising budget of £10 per day per channel is required.

All Growth Engine fees are exclusive of VAT, which will be added where applicable. Monthly management fees are recurring monthly payments and cover the ongoing delivery, management, oversight and optimisation of the selected service package.

The Growth Engine Service may be cancelled by the client at any time. Cancellation will stop future recurring charges from the next billing cycle, provided reasonable notice is given before the next payment falls due.

No refunds will be provided for cancellation part way through a month or part way through an active billing period. Where payment has already been made for a month of service, that payment is non-refundable and service will continue until the end of the paid period unless otherwise agreed in writing.

A monthly performance report will be provided to the client for active Growth Engine campaigns or services, unless otherwise agreed or where reporting is materially limited by the client's platform access, third-party restrictions or missing data.

Ready Made Digital will use reasonable skill and care in delivering the Growth Engine Service, but does not guarantee any specific level of leads, enquiries, bookings, sales, revenue, return on ad spend, ranking position or commercial outcome. Results depend on a range of factors outside our control, including market conditions, competition, budget, offer quality, responsiveness, operational performance, platform changes and client-side fulfilment.

We reserve the right to pause, delay or limit activity where required access, approvals, ad budget, account verification, technical setup or essential materials have not been provided by the client.

This Section applies to website design, development, hosting, maintenance and care services, in addition to the general provisions of these Terms.

11.1 Phases. Website projects are typically delivered in the phases set out in the Order: discovery and kickoff, content collection, design, development, quality assurance and launch. Timelines begin once we have received the deposit and the content reasonably required to start the relevant phase.

11.2 Revisions.

1. Each phase includes the number of revision rounds stated in the Order. Minor refinements between rounds are included at our reasonable discretion.
2. Requests for a substantially new layout, new functionality or new page templates after a phase has been approved are additional scope, quoted under Section 6.3.

11.3 Approval. When we deliver a design or build for review, the client will provide consolidated feedback or approval within 10 working days. If we receive neither within that period, the deliverable will be treated as approved, and the next milestone payment (if any) will become due.

11.4 Launch. The website will be launched once all fees due before launch, as set out in the Order, have been paid. The website is treated as complete on launch, or on the date the client uses it publicly, if earlier.

11.5 Post-launch fixes.

1. For 30 days after launch, we will fix at no charge any defect that means the website does not function in line with the approved design and scope.
2. This does not cover:
   • changes in requirements;
   • new content;
   • issues caused by edits made by the client or third parties;
   • issues caused by third-party software, browser or platform updates; or
   • issues caused by hosting not provided by us.

11.6 Ownership.

1. On payment in full of all fees for the website, the client owns the bespoke design, the content supplied by the client or created specifically for the client, and the website database.
2. We retain ownership of our pre-existing materials, including code libraries, frameworks, templates, tools, processes and know-how ("RMD Materials"). We grant the client a perpetual, non-exclusive, royalty-free licence to use any RMD Materials incorporated in the website for the purpose of operating that website.
3. Third-party themes, plugins, fonts, stock media and software are licensed on the terms of their respective providers.
4. Until payment in full, all rights in the deliverables remain with us, and the client's right to use them is conditional on payment.
5. The client may license its own content and intellectual property to third parties at its discretion.

11.7 Portfolio. We may reference the project and display the website in our portfolio and marketing materials. We will not do so if the client asks us not to in writing. Confidential information will never be disclosed.

11.8 Domains. Domain names should be registered in the client's name and remain the client's property. Where we register or manage a domain on the client's behalf, we do so as the client's agent. The client is responsible for renewal fees unless the Order states otherwise.

11.9 Hosting. Where we provide hosting:

1. We will use reasonable skill and care to keep the website available and secure. We target availability of 99.5% per month, excluding scheduled maintenance and events outside our reasonable control, but we do not guarantee uninterrupted service.
2. We will take regular backups, which are retained for 30 days. Backups are provided as a recovery measure; the client should keep its own copies of important content.
3. We may carry out scheduled maintenance. Where reasonably practicable, we will do so outside normal business hours in the client's main market.

11.10 Care and maintenance plans.

1. Care plans include the services, content-update hours and response times stated in the Order.
2. Unused hours do not roll over. Work beyond the included hours is charged at the hourly rate stated in the Order.
3. Care plans cover the upkeep of the existing website. New features, new page templates, redesigns and integrations are quoted separately.

11.11 Client changes. If the client, or anyone other than us, modifies the website code, installs software or changes hosting or server settings, we are not responsible for any resulting issues. Work to put them right will be chargeable.

11.12 Exit and migration.

1. When hosting or care services end, and provided all fees due have been paid, we will provide within 10 working days a complete export of the website files and database, together with any administrator credentials we hold.
2. Migrating the website to another host, or providing further assistance, is chargeable at our standard hourly rate.
3. We may delete the website and its data from our systems 30 days after hosting ends.

11.13 Legal content.

1. Any privacy policy, cookie notice or website terms we supply are templates for the client's convenience. The client is responsible for reviewing them and for obtaining legal advice where needed.
2. The client is responsible for ensuring that all statements on the website are accurate and lawful in every market where it is promoted. This includes pricing, availability, planning or regulatory status, and any financial, investment, tax, residency or citizenship statements.

12.1 Our services may involve the use of third-party platforms, software and service providers, including but not limited to Google, Meta, hosting providers, analytics platforms, automation systems, messaging providers, AI tools and CRM platforms.

12.2 We are not responsible for outages, account restrictions, policy changes, suspension decisions, platform errors, delivery failures, data loss or changes in functionality caused by third-party systems.

12.3 Any third-party fees, subscriptions, usage charges or account costs not expressly included within our pricing remain the client's responsibility.

12.4 We may use carefully selected subcontractors and specialist partners, including design and development teams, to deliver any part of our services. We remain responsible to the client for all work carried out under an Order, as if we had performed it ourselves.

We do not guarantee specific commercial outcomes from any service we provide. This includes, without limitation, rankings, traffic, enquiries, booked appointments, response rates, cost per lead, return on investment or revenue growth.

Any strategy, recommendation, campaign, automation or website improvement is provided on the basis of reasonable professional judgement, but business results will vary by sector, offer, competition, budget, market conditions and client execution.

14.1 Each party will keep confidential any information received from the other that is marked as confidential or would reasonably be regarded as confidential. This includes business plans, pricing, financial information, development plans, corporate structures and customer data.

14.2 Confidential information will only be used to perform or receive the services. It will only be disclosed to employees, subcontractors and professional advisers who need to know it and who are bound by equivalent confidentiality obligations.

14.3 This Section does not apply to information that:

1. is or becomes public other than through a breach of these Terms;
2. was lawfully known to the recipient beforehand; or
3. must be disclosed by law or a regulator.

14.4 These obligations continue for 3 years after the services end.

15.1 Unless otherwise stated in writing, setup fees, onboarding fees, completed work and any time already allocated or delivered are non-refundable.

15.2 Where recurring monthly services apply, the client may cancel in accordance with Section 9, but no refund will be due for any month already paid, whether or not cancellation takes place during that month.

15.3 If a client fails to provide what is reasonably required for us to deliver the service, including content, approvals, access or cooperation, this does not create an entitlement to a refund.

15.4 Cancellation of website and project work.

1. If the client cancels a project before completion, deposits and any stage payments already made are non-refundable.
2. We will also invoice the value of any work completed beyond the sums already paid, calculated in proportion to the project fee.
3. On payment, the client will receive the work completed to that point.

We reserve the right to suspend or terminate services where the client:

• Fails to make payment when due
• Fails to provide required access or information
• Engages in abusive, unlawful or improper conduct
• Requires us to publish or promote misleading, unlawful or infringing content
• Uses our services in a way that creates legal, reputational or operational risk

Where possible, we will seek to notify the client before suspension or termination.

To the fullest extent permitted by law, Ready Made Digital shall not be liable for any indirect, incidental, consequential, special or economic loss, including loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data or business interruption arising from use of our website or services.

Our total liability in connection with any claim arising from our services shall be limited to the amount paid by the client to us for the specific service giving rise to the claim during the three-month period preceding the event complained of.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

The materials and information on this website are provided on an "as is" and "as available" basis. We make no representation or warranty that the website will be uninterrupted, error-free, secure or free from viruses or other harmful components.

Our website may contain links to third-party websites or services. These links are provided for convenience only. We do not control and are not responsible for the content, policies or availability of any external sites.

Accessing third-party websites is done at your own risk.

Your privacy is important to us. Our use of personal data is governed by our Privacy Policy and applicable UK data protection law. By using our website or services, you acknowledge that personal data may be processed in accordance with our Privacy Policy and as reasonably required to deliver the services purchased.

20.1 Where we process personal data on the client's behalf, the client is the controller and we are the processor. Examples include enquiries, leads and contacts captured through a website, chat, messaging or automation we operate for the client.

20.2 As processor, we will:

1. process personal data only on the client's documented instructions, including these Terms and the Order;
2. ensure that our staff and subcontractors are bound by confidentiality;
3. take appropriate technical and organisational security measures;
4. engage sub-processors only under written terms that give equivalent protection. The client gives general authorisation for the sub-processors we use to deliver the services, including hosting, email, messaging, CRM and AI providers. A current list is available on request;
5. assist the client, where reasonable, with data subject requests, security, breach notification and data protection impact assessments;
6. notify the client without undue delay after becoming aware of a personal data breach affecting the client's data;
7. at the client's choice, delete or return personal data at the end of the services, unless we are required by law to keep it; and
8. make available the information reasonably necessary to demonstrate compliance with these obligations.

20.3 Where personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place as required by UK data protection law.

20.4 The client is responsible for having a lawful basis to collect and use the personal data, and for providing appropriate privacy information to the individuals concerned.

Neither party will be liable for any delay or failure to perform caused by events beyond its reasonable control. Examples include natural disasters, severe weather, pandemics, war, civil unrest, government action, failures of utilities or telecommunications, and major outages of third-party platforms.

This does not apply to obligations to pay money.

If such an event continues for more than 60 days, either party may end the affected Order by written notice. Fees for work completed up to that date remain payable.

22.1 Entire agreement. These Terms and the accepted Order form the entire agreement between the parties for the services. They replace any earlier discussions, proposals, presentations or understandings, whether written or verbal. Neither party has relied on any statement not set out in them.

22.2 Variation. Any change to an Order or to the agreed scope takes effect only if agreed in writing (email is sufficient) by both parties.

22.3 Severability. If any provision is found to be invalid or unenforceable, the rest of these Terms remain in effect.

22.4 Assignment. The client may not transfer its rights or obligations without our written consent. We may transfer ours to a group company or a successor to our business, on notice to the client.

22.5 Notices. Notices under these Terms must be in writing and sent by email to the address most recently provided by the other party. For us, that address is info@readymadedigital.com. A notice is treated as received on the next working day after sending.

22.6 No waiver. A delay in enforcing any right is not a waiver of that right.

22.7 Third-party rights. No one other than the parties has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

We may update these Terms from time to time, and each version will be dated.

The version in force when an Order is accepted applies to that Order for its duration. For recurring services, updated Terms will apply from the next renewal or billing period after we have given at least 30 days' written notice.

Updated Terms apply to use of this website from the date of publication.

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, and any dispute arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.