This Privacy Policy explains how Ready Made Digital Ltd collects, uses, shares, and protects your personal information.
This Privacy Policy explains how Ready Made Digital Ltd ("we", "us", "our") collects, uses, shares, and protects your personal information when you visit our website, submit an enquiry, or otherwise interact with us — including via SMS and WhatsApp.
This policy is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Ready Made Digital Ltd is the data controller responsible for your personal information.
Ready Made Digital Ltd
15783622 (registered in England and Wales / Companies House)
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
info@readymadedigital.com
0117 463 8753
https://readymadedigital.co.uk
We may collect the following categories of personal data:
name, email address, phone number
details you provide when submitting a form, booking a call, or messaging us (e.g. via Calendly, WhatsApp, SMS, email)
company name, role, and territory of interest (for franchise enquiries)
IP address, browser type, device information, and website usage data collected via cookies or analytics tools
records of calls, messages, and emails exchanged with us, including SMS and WhatsApp message content and delivery status
We do not knowingly collect special category data (e.g. health, religion, ethnicity) and ask that you do not submit this information to us.
We collect personal data when you:
| Purpose | Lawful Basis (UK GDPR Article 6) |
|---|---|
| Responding to your enquiry | Legitimate interests — to respond to enquiries you have initiated |
| Sending franchise information and follow-up messages (email, SMS, WhatsApp) | Consent — obtained via our enquiry form |
| Scheduling and managing calls/meetings | Legitimate interests / performance of pre-contractual steps |
| Onboarding franchisees and managing the ongoing relationship | Performance of a contract |
| Website analytics and improving our services | Legitimate interests / Consent (for non-essential cookies) |
| Complying with legal and regulatory obligations | Legal obligation |
Where we rely on consent (in particular for SMS/WhatsApp marketing messages), you may withdraw that consent at any time — see Section 6.
If you submit an enquiry through our website or otherwise provide us with your mobile number, we may contact you by SMS text message and/or WhatsApp regarding your enquiry, including franchise information, follow-up messages, and appointment scheduling.
By providing your mobile number and consenting on our enquiry form, you agree to receive these messages. Message frequency will vary. Standard message and data rates may apply, depending on your mobile carrier and plan.
You may opt out of SMS or WhatsApp messages at any time by replying STOP to any message you receive from us. Reply HELP for assistance. Opting out will not affect any other communications you have agreed to receive from us, such as email.
We do not sell or share your mobile phone number with third parties for their own marketing purposes. Your number is used solely to communicate with you about your enquiry with Ready Made Digital Ltd, and to operate the messaging service itself (see Section 7, Twilio).
Under UK GDPR, you have the following rights in relation to your personal data:
request a copy of the personal information we hold about you
request correction of inaccurate or incomplete information
request deletion of your personal information, where applicable
request that we limit how we use your information
receive your data in a portable, machine-readable format
object to our processing of your information, including direct marketing
where processing is based on consent (e.g. SMS/WhatsApp marketing), withdraw it at any time without affecting the lawfulness of prior processing
You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe we have not handled your data in accordance with the law.
We would appreciate the chance to address your concerns directly before you approach the ICO, but you are not required to contact us first.
Some of our third-party processors, including Twilio, are based in or process data in the United States. Where your personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or the UK International Data Transfer Addendum, and that the recipient is bound to protect your data to a standard consistent with UK GDPR.
We retain personal data only for as long as necessary for the purposes it was collected, including:
name, contact details, message history — retained for 24 months from your last interaction with us, or for the duration of any resulting franchise relationship, whichever is longer
retained for as long as you remain subscribed, and for a reasonable period afterward as evidence of consent/withdrawal
for franchisees — retained in line with UK statutory requirements (typically 6 years)
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If you have any questions about this Privacy Policy or our data practices, please contact us:
info@readymadedigital.com
0117 463 8753
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Have questions about our privacy practices or ready to start your project? Get in touch.
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